■About in-store pickup

You can select in-store pickup service when placing your order.
Lafayette ( FUJISAWA / YOKOHAMA ), PRIVILEGE ( TOKYO / NIIGATA / TAKASAKI ) Please select one of the five stores and write it in the notes section when ordering, or contact us via email after placing your order. Once the product is ready at the store you requested, we will contact you again.
Please present your order email to the store staff and we will pick up the product.
For details, please check the email sent from us after placing your order.

■About delivery methods and shipping charges

The product will be shipped by Yamato Transport within 3 business days after receiving your order.
(We do not accept the designation of delivery companies)
If the total purchase amount is 11,000 yen or more (tax included), shipping is free.
The cash on delivery fee will be a flat rate of 330 yen (tax included).

Shipping charges (tax included) are as follows.

600 yen Kanto (Tokyo, Kanagawa, Saitama, Chiba, Ibaraki, Tochigi, Gunma, Yamanashi)
Shinetsu (Niigata/Nagano)
Tohoku (Miyagi, Yamagata, Fukushima)
Hokuriku (Toyama, Ishikawa, Fukui)
Chubu (Shizuoka, Aichi, Mie, Gifu)

700 yen Tohoku (Aomori, Akita, Iwate)
Kansai (Osaka, Kyoto, Shiga, Hyogo, Wakayama, Nara)

800 yen China (Okayama, Hiroshima, Yamaguchi, Tottori, Shimane)

900 yen Shikoku (Kagawa, Tokushima, Ehime, Kochi)

1,000 yen All of Hokkaido and Kyushu (Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima)

1,100 yen Okinawa

*We will inform you individually regarding areas where additional costs will be incurred, such as remote islands.

■Absent/refused to receive

We cannot accept returns due to reasons such as "decline to receive the product," "cancellation after the product has been shipped," or "long-term absence."
If this situation occurs, we may charge you the actual cost of round-trip shipping, settlement fees, and other costs associated with shipping.

■About shipping the product

Delivery times may vary depending on the delivery company's circumstances, such as holidays, mid-year and year-end gift seasons.
The arrival of the product may be delayed due to weather, traffic conditions, region, etc. If there is an unavoidable delay, we will contact you.
In principle, products can only be delivered within Japan.

■Delivery date/time specification

Please specify the arrival date of the product within one week from the order date.
If you would like a delivery date longer than that, please contact us.

Please specify your desired delivery time from the following times when ordering.
(Please note that we may not be able to accommodate your request depending on the region.)

9:00-12:00 (morning) / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00