This online store (hereinafter referred to as the ``Store'') is part of the website (hereinafter referred to as the ``Site'') provided by Lafayette Co., Ltd. (hereinafter referred to as the ``Company'').
By using the Store, you agree to all the rules and conditions listed in these Online Store Terms (hereinafter referred to as the "Store Terms"), so please read them in detail.
■About the product
There may be slight differences between the colors on the website and the actual product depending on the type and settings of your monitor.
We try to measure the size carefully, but please note that there may be slight errors.
Please see the size guide page for more details.
Depending on the product, there may be restrictions such as application expiration date and quantity.
If the deadline has expired or the order exceeds the quantity, the entire order may be invalidated.
Because we share online inventory with all of our directly managed stores, there may be differences in sales.
We take thorough inventory control measures, but if we are unable to have the item in stock due to misselling or other reasons, we will promptly contact you by phone or email.
If we deem it necessary, such as if the total price of the product is large or if you repeatedly place multiple orders within a short period of time, we may contact you to confirm your identity. . If we cannot confirm your identity, we may cancel your order.
Please note that we may not be able to accommodate requests such as same-day shipping or a specified date.
■Establishment of contract
When you order a product, your order constitutes an application for a contract to purchase the product from this website.
Our site will send you an [Order Confirmation] email confirming receipt of your order and containing the details of your order. However, our site's acceptance of your contract application does not indicate that the product has been shipped from our site. It is established when the [product shipping notification] email is sent to the customer.
If you have ordered multiple products in one order, and we have notified you of the shipping confirmation for only some of them in the [Product Shipping Notification] email, we will notify you of the shipping confirmation for only some of them in the [Product Shipping Notification] email. The contract will not be concluded until a separate shipping notification e-mail is sent.
■Failure to conclude a contract
When accepting an order from a customer, we may refuse the order if any of the following apply.
・If it is found that the customer has violated the terms and conditions in the past. ・If it is found that the order details contain false statements, errors (especially in the address for shipping the product, etc.), or deficiencies. ・This may occur to the customer. In the event that our company determines that the fulfillment of obligations is uncertain - Our company determines that the customer has engaged in, or is likely to engage in, an act that significantly harms the interests of our company through fraudulent sales activities (resale for commercial purposes), etc. - In the event that there is an error in the content displayed by our company on this site (especially price and quantity) - If a defect is found in the product - If the product is sold out and cannot be procured - In the event that our company determines the delivery address of the product・If the customer does not have the means of delivery to
When using this site, the following acts are prohibited to customers.
・Accessing unauthorized access to this site ・Violating the security of this site ・Violating the copyrights, privacy, and other rights of our company and third parties, or causing disadvantages to our company and third parties - Performing acts that violate public order and morals - Placing orders or inquiries with false information - Placing orders for the purpose of resale or profit
■Cancellation of order
In principle, we do not accept cancellations of products due to customer convenience.
【Cash on delivery】
We will charge you the total of the product price, shipping fee, and cash on delivery fee.
Please pay the total price to the driver in cash, credit card, debit card, or electronic money when the product arrives.
The cash on delivery fee will be a flat rate of 330 yen (tax included).
*For some areas such as remote islands, we may not be able to accept cash on delivery service due to the circumstances of the shipping company.
Click here for available electronic money.
Up to 50,000 yen for nanaco and Rakuten Edy.
About WAON, Kitaca, Suica, PASMO, TOICA, manaca, ICOCA, SUGOCA, nimoca, Hayakaken Up to 20,000 yen.
We accept VISA, Master Card, Dinners Club, JCB Card, and American Express .
Currently, the only payment option is one-time payment.
Payment is completed before the product is shipped, so please receive the product as soon as it arrives.
We have introduced an "Identification Authentication Service (3D Secure)" so you can enjoy shopping with peace of mind.
The use of credit cards is based on the membership terms and conditions of each credit card company with which you have a contract.
We are unable to investigate any questions you may have regarding usage, as this is personal information.
We apologize for the inconvenience, but please contact your credit card company directly.
This is a service that allows you to shop using your Amazon registration information.
You can avoid the hassle of registering as a member of the online store and use the credit card information and address registered on Amazon to make payments and place orders. Payment is completed before the product is shipped, so please receive the product as soon as it arrives.
*You can select Amazon Pay from the member login item on the payment screen.
If you have any questions, please contact Amazon Pay directly.
PayPal is a payment service used all over the world.
By registering with PayPal, you can make payments safely and easily without having to enter your credit card information.
This payment method does not require pre-registration and can be used by simply registering your phone number and email address. Regarding the number of payments, you can choose to pay in a lump sum or in installments. Payment is completed before the product is shipped, so please receive the product as soon as it arrives.
For more information on Paidy (postpaid) You can check it here .
■About in-store pickup
You can select in-store pickup service when placing your order.
Please select one of the five stores: Lafayette ( FUJISAWA / YOKOHAMA ) and PRIVILEGE ( TOKYO / NIIGATA / TAKASAKI ) and write it in the notes section when ordering, or contact us via email after placing your order. Once the product is ready at the store you requested, we will contact you again.
Please present your order email to the store staff and we will pick up the product.
For details, please check the email sent from us after placing your order.
■About delivery methods and shipping charges
The product will be shipped by Yamato Transport within 3 business days after receiving your order.
(We do not accept the designation of delivery companies)
If the total purchase amount is 11,000 yen or more (tax included), shipping is free.
The cash on delivery fee will be a flat rate of 330 yen (tax included).
Shipping charges (tax included) are as follows.
600 yen Kanto (Tokyo, Kanagawa, Saitama, Chiba, Ibaraki, Tochigi, Gunma, Yamanashi)
Tohoku (Miyagi, Yamagata, Fukushima)
Hokuriku (Toyama, Ishikawa, Fukui)
Chubu (Shizuoka, Aichi, Mie, Gifu)
700 yen Tohoku (Aomori, Akita, Iwate)
Kansai (Osaka, Kyoto, Shiga, Hyogo, Wakayama, Nara)
800 yen China (Okayama, Hiroshima, Yamaguchi, Tottori, Shimane)
900 yen Shikoku (Kagawa, Tokushima, Ehime, Kochi)
1,000 yen All of Hokkaido Kyushu (Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima)
1,100 yen Okinawa
*We will inform you individually regarding areas where additional costs will be incurred, such as remote islands.
Our store only ships within Japan.
(If you are accessing from overseas, a banner etc. will be displayed, so please check the service details and use " WorldShopping BIZ Checkout ".)
Our shop only ships within Japan.
(For access from overseas, banners. will be displayed, so please check the service content and use " WorldShopping BIZ Checkout ".)
■Absent/refused to receive
We cannot accept returns due to reasons such as "decline to receive the product," "cancellation after the product has been shipped," or "long-term absence."
If this situation occurs, we may charge you the actual cost of round-trip shipping, settlement fees, and other costs associated with shipping.
■About shipping the product
Delivery times may vary depending on the delivery company's circumstances, such as holidays, mid-year and year-end gift seasons.
The arrival of the product may be delayed due to weather, traffic conditions, region, etc. If there is an unavoidable delay, we will contact you.
In principle, products can only be delivered within Japan.
■Delivery date/time specification
Please specify the arrival date of the product within one week from the order date.
If you would like a delivery date longer than that, please contact us.
Please specify your desired delivery time from the following times when ordering.
(Please note that we may not be able to accommodate your request depending on the region.)
9:00-12:00 (morning) / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00
■If you do not receive the email
If you do not receive an email from us, please check the following items.
If you have set your settings to reject or allow emails, you will not be able to receive emails after registering as a member or placing an order.
The email may have been automatically moved to a folder other than your "Inbox" (e.g. spam), so please check the folder before contacting us.
■About returns and exchanges
●If the product you ordered is unused and is delivered within 7 days of receiving the product, and if the following conditions apply, we will exchange or return the product.
We will bear all shipping costs in that case.
- Initial failure - If the product is damaged during shipping (damage to product packaging, etc. to protect the product is not covered)
・Incorrect product due to a mistake on our part, etc.
●If the item you ordered is unused, is delivered within 7 days of delivery, and the following conditions apply, we will exchange or return the item, provided the item is in stock.
Please note that all shipping and handling charges will be borne by the customer.
・Differences between the image on the online page and the actual product (including color)
・Size exchange according to customer's convenience
Sparkler Building 3F, 2-31-1 Jingumae, Shibuya-ku, Tokyo
Lafayette EC Division
●We cannot accept returns or exchanges for products that fall under the following items, even within 7 days of receiving the product.
・Products that have been used even once ・Products that have been soiled or damaged due to customer negligence ・Products that have been processed and customized by the customer, or products that have been repaired or cleaned ・Product packaging, instructions, etc. - If the item is soiled, damaged, lost, or discarded - If the item is on sale (item with a discount rate compared to the regular price and double price display)
*Refunds for returned items will be handled according to the payment method you selected at the time of purchase, so we will inform you of the method via email or phone.
*If the actual total purchase price is less than 11,000 yen (tax included) due to a return, the shipping fee that was free at the time of initial shipment will be incurred, so we will charge the customer again for the outbound shipping fee. I'll enjoy having this.
We take reasonable measures to the extent necessary to protect the privacy of customers who access our site and store.
Depending on the services of this site and store, we may receive highly confidential information (e.g. credit card number, etc.) from customers, but in such cases we will protect the information by encrypting it or other methods. We are striving to.
■Applicable laws and regulations
The rights and obligations of the customer and our company under these Terms, as well as all actions under these Terms, shall be interpreted and applied based on the laws of Japan, and shall be established and function as a contract within Japan. shall be deemed approved.
We may change or discontinue part or all of this site or its format without prior notice for any reason.
Please also note that we may suspend or restrict your use of the site without prior notice.
Use of the site shall be at the customer's own risk. We are not responsible for any damage caused to customers due to information obtained from this site or our related websites.
Access to the site is of your own volition, and you are responsible for your actions.
For inquiries regarding our online store, please contact us by email.
Please note that it may take some time to respond depending on the content of your inquiry.